Question 1

Do you require payment upfront?

Accepted Answer

No - we aim to work with you to bring your dream wedding to life. Since we understand the many outgoing costs that come with a wedding, we only ask that you pay a small deposit (from as low as 10% depending on the order size!). We can then work with you to align on a suitable payment schedule to support your wedding planning.

Question 2

Is there a minimum spend in place?

Accepted Answer

Yes, there is a minimum spend of £50 per order for hiring services, and £399 for styling services. However, we are able to work with you to offer flexible payment terms if required to ensure the payment schedule aligns with your wedding planning.

Question 3

Do you provide discounts for larger orders?

Accepted Answer

We regularly update our offers which can be viewed on Hitched. Additionally, we are able to offer discounts where amendments to packages are made to remove items. However, even without any discount applied, our packages have been curated to be highly competitive as we are committed to delivering beautiful wedding day styling and hire to cater to a wide range of budgets.

Question 4

Are you able to set up my wedding favours and other items?

Accepted Answer

If you would like us to set up items which are not provided by us, this may be discussed at the time of booking and our packages may be adapted to accommodate this.

Since our packages are priced competitively, accounting for only the time we require to set up the items we will bring. We recommend that the set up of additional items e.g. placenames, wedding favours etc. is conducted by your wedding coordinator.

Question 5

Do you require a security deposit?

Accepted Answer

For DIY hire, we kindly ask for a security deposit to be paid which is calculated based on the number of items hired. This deposit will be returned in full within 48 hours of return of items. Reasonable wear and tear is allowable, and we have never needed to charge any customer their deposit to date.

If significant damage occurs to any of the items which we have supplied as part of a DIY hire package or a styling package, we will discuss a reasonable cost to repair or replace the damaged item(s).

We kindly ask that decorative items forming part of the styling packages are not moved by the bride(s), groom(s) or wedding guests, but we can discuss items being moved by ourselves or staff from the wedding venue at the time of booking.

Question 6

Can I view the items I hire before my wedding day?

Accepted Answer

We are able to provide detailed photographs, videos and measurements of all items ahead of your big day if these are required. However, if you would like to view the items in person, we are able to host you at our base in North Leeds by appointment only.

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